Frequently Asked Questions

Get answers to common questions about Virtual Consultation.

Before your Virtual Consultation, download Zoom and confirm stable internet. Prepare clean, dry hair, photos from different angles, recent color history, and questions to discuss for efficient recommendations and accurate assessment.

Yes. I provide personalized product recommendations based on your hair type, goals, and budget. You'll get suggested products, usage tips, and alternatives where possible to make smart, effective at-home choices.

Absolutely. We cover extension types, suitable textures, color matching, attachment methods, and maintenance routines. I can advise if extensions suit your hair and recommend next steps like in-salon fitting or ordering extensions.

Typical sessions run 20–45 minutes depending on questions and needs. We use that time for assessment, product advice, and extension discussion. Longer or follow-up consultations can be scheduled if more time is required.

Yes. After the Virtual Consultation you'll receive an emailed summary with care steps, recommended products and links, extension notes if applicable, and suggested next steps including booking or in-salon appointments.

Yes — please download Zoom and test your camera and microphone before the appointment. Ensure a strong internet connection and good lighting. If you need help joining, contact us and we'll assist before the call.